Preparing your PC for a remote repair session
A short checklist that saves most of the time in a remote session: PC, cable, power, software and backups.
Computer
- Windows 10 or 11, 64-bit, with an administrator account so drivers can be installed.
- A stable internet connection; a wired connection is best.
- Laptops plugged into power, with sleep and screen lock turned off for the session.
USB connection
- A good data cable — many charging cables do not carry data reliably.
- A rear USB port on a desktop PC; avoid hubs and front-panel ports.
- Close phone software such as PC suites or sync tools that may take over the USB connection.
Software
- Install the remote desktop app we name when we confirm the session and keep the session code ready.
- Some security software blocks driver installation; if that happens we guide you through it — never turn your antivirus off permanently.
Phone
- Battery above 50%.
- Back up anything that can still be backed up.
- Know the passwords of the Google and Mi/Samsung accounts on the phone.