Information you send us
Booking requests: your name, the contact method and handle you choose (for example a WhatsApp number or an email address), the device brand, model and region, the problem description and, only if you enter it, the IMEI. We use it to evaluate and carry out the repair you asked for.
Contact messages: your name, email address, subject and message, to answer you.
Each request also stores a one-way hash of your IP address and your browser name to fight spam and abuse. While you use the booking or contact form, the server keeps a temporary session record that includes your IP address and browser name; it expires about two hours after your last activity. Like any website, the hosting provider's web server also keeps standard access logs.
Tools
The IMEI checker processes the number on our server to calculate the result and does not store it. The firmware extractor processes the firmware link you enter and the ranges your browser requests; the link is kept only in a signed, time-limited token. We record daily usage counts per tool without any identifier.
Cookies
Reading pages sets no cookies. The booking and contact forms use a session cookie and a security token cookie, which are needed to protect the form against forgery. The theme you choose (light or dark) is remembered in your browser's local storage, not sent to us.
Sharing
We do not sell personal data. Data is stored with our hosting provider. If you choose to continue a conversation on WhatsApp, Telegram, Zalo or by email, that service's own privacy policy applies to the conversation.
Retention and your rights
We keep requests as long as needed to provide the service and meet legal obligations. You can ask us to access, correct or delete your data through the contact page.